At Finlume Global Careers, we strive to provide high-quality learning experiences across all our programs and services. This Refund Policy outlines the conditions under which refunds may or may not be granted. By enrolling in our courses or using our services, you agree to the terms stated below.

1. General Refund Guidelines

Unless specifically stated in a program brochure, enrollment form, or written agreement:

• All fees paid are generally non-refundable.

• Refund requests—if any—are reviewed on a case-by-case basis by the management team.

• Approval or rejection of refunds is at the sole discretion of Finlume Global Careers.

2. Non-Refundable Components

The following payments are strictly non-refundable:

• Registration fees

• Admission or enrollment charges

• Study material fees

• LMS access fees

• Taxes, payment gateway charges, and processing fees

• Examination or certification bodies’ fees paid through Finlume

These charges are non-refundable even if the student discontinues, is unable to attend classes, or is removed due to violation of policies.

3. Refund Eligibility

A refund may be considered only under the following special circumstances:

1. Duplicate Payment:
   If a student has accidentally paid twice for the same course, the excess amount will be refunded after verification.

2. Technical Issues:
   If payment fails but the amount is deducted, refund will be initiated after confirmation from the payment gateway.

3. Program Cancellation by Finlume:
   In the rare case that Finlume cancels a scheduled course or batch before commencement, registered students may receive a refund or may opt for batch transfer.

4. Exceptional Situations:
   In rare cases like severe medical emergencies or unforeseen circumstances, partial refunds may be considered upon submission of valid documents.
   Management’s decision will be final.

4. Refund Process & Timelines

If a refund request is approved:

• Refunds will be processed within 7–21 working days.

• Applicable administrative or processing charges may be deducted.

• Refunds will be made through the original mode of payment or via bank transfer.

5. Situations Not Eligible for Refund

Refunds will not be provided in the following cases:

• Student decides to discontinue, drop out, or is unable to attend classes

• Non-participation, lack of attendance, or failure to complete assignments

• Personal issues, time constraints, or change in schedule

• Disagreement with instructor change, batch timings, or class format updates

• Termination of services due to policy violations

6. Batch Transfers & Course Freezes

Students may request batch transfers or course freezes, subject to availability and internal approval.
Additional transfer charges may apply. Refunds are not applicable for such requests.

7. Third-Party Fees

Payments made to external bodies—such as exam partners, certification authorities, or financial platforms—are governed by their respective policies and cannot be refunded by Finlume.